I beg to differ...
JL used to be consistently fantastic service, good quality products and knowledgeable staff..
Now I find in amongst their consistently bad service there are a few gems of staff who never fail to impress.
Over the last few years - especially the last year, all these qualities for which I shopped there have slowly but surely disappeared.
Now there are a lot of new staff who have very little knowledge of their particular department and virtually none of the rest of the store.
The babywear section is disgusting - the babygro's only take one wash to have them totally misshapen and become a suitable width for Siamese twins only. The vests are even worse - siamese triplets could probably fit in these! So many of their clothes and blankets etc contain polyester or acrylic - 2 materials that I will not use on babies.
The rubbish that my clients have in their homes after a trip to the baby concierge in JL is amazing - they take back dozens of things in some cases and if unlucky the parents have already unpacked stuff and are left with useless items. They are told to buy 'x' buggy/pram which is more often then not totally unsuitable for the baby/s. For instance a Twintwo or Powertwin for newbron twins - the front seat is suitable from 6months. It's all about making money not providing service now.
I took a computer in for repair under warranty to JL and they told me it wasn't covered and to phone the manufacturer, I then talked to someone in Peter Jones and he said bring it in - it is out duty to fix it. I was so relieved so took it in in November last year, but in late February we finally got our money back instead of the fixed computer - 3.5months of constantly having to phone and find out what on earth was happening - no apology at all.
They have gone down hill so fast, I wonder how long they can keep going like this for.
Oh dear... who got me started on John Lewis!!
